With the AIGC craze sweeping the world, artificial intelligence and big data are driving business and society into a new phase of more intelligent and data-driven, creating unlimited opportunities and possibilities. On January 30, 2024, the first Alibaba Cloud International AI Big Data Summit was held at Marina Bay Sands in Singapore.
Among them, Techsun, as a well-known solution provider in the field of artificial intelligence and digital marketing, was invited to attend and appeared on stage at the important launch ceremony of Aliyun AI Innovation global partners. Technology experts, business leaders and innovators from all over the world gathered together to discuss the latest trends and industry practices of artificial intelligence and big data, and actively displayed its latest innovative products and solutions – “SocialHub.AI” in the exhibition area.
AI Native Marketing Cloud innovation application
SocialHub.AI is the first native marketing cloud SaaS product in China, integrating AI Embed, AI Copilot and AI Agent into three AI application models, and is committed to providing enterprises with comprehensive solutions through advanced artificial intelligence technology.
AI Embed: The original task flow remains unchanged, and it is executed step by step. In some link in the middle, it stops doing it and is handed over to AI. Social Hub.AI, covering AI EDM, AI CALL, AI Greeting Card and other functions, realizes more personalized and accurate marketing information transmission, provides efficient customer communication experience, and enhances the emotional connection with customers.
AI Copilot: While maintaining the original task flow order, AI provides a shortcut to execute the entire task flow at once, and the whole process is transparent, we can intervene in it at any step in the middle. SocialHub.AI combines business intelligence assistance systems, intelligent customer service systems, and robotic process automation technology to help companies optimize data analysis and decision making, improve customer service efficiency, and automate routine repetitive tasks, while helping users quickly create content and marketing materials.
AI Agent: No matter how the task is executed, it is all left to the AI to do. Social Hub.AI can provide shopping wizard functions, order tools, intelligent management of customer information and personalized customized services, as well as integrated emotional intelligence, so as to establish a more sincere emotional connection between customers and brands.
WhatsApp for Business solution
The WhatsApp for Business solution launched by SocialHub.AI covers multiple functions such as member registration, member gifts, online ordering, card voucher use, point notification, birthday care, holiday greetings and sleep wake up, covering the whole life cycle of customers.
With the WhatsApp for Business solution, businesses can easily set up a membership registration system, so that customers can quickly and easily become members and enjoy the corresponding gifts and offers. At the same time, customers can order online directly through WhatsApp and use specific card vouchers, which improves shopping convenience and satisfaction. The points notification function enables enterprises to send timely notifications of points changes to customers, enhancing customer participation in points activities. In addition, the birthday care and holiday greetings function also provides enterprises with warm customer relationship management tools, so that customers feel the care and attention of enterprises. The most noteworthy feature is the Sleep Wake function, which can help enterprises reactivate sleeping customers and attract them to re-engage with the enterprise’s product or service. The combined use of these functions will help businesses maintain close contact with customers, promote customer loyalty, and ultimately achieve sales growth goals.
Global Enterprise Ready Global deployment
SocialHub.AI supports multi-language, multi-currency, multi-brand and multi-level loyalty programs for enterprises, enabling enterprises to easily communicate with customers in different countries and regions, helping enterprises to process payments and settlements in different currencies globally, and ensuring the convenience and accuracy of transactions. Thus increase the comfort and trust of customers, and open a broader international market for enterprises. It can be personalized according to the needs of different regions and user groups, providing targeted rewards and incentives to enhance customer loyalty and engagement.
At the same time, SocialHub.AI also focuses on cross-border data compliance and consumer privacy protection, meets the requirements of laws and regulations in various regions, guarantees corporate data security and consumer privacy, reduces the risk of violations, and enhances the compliance competitiveness of enterprises in the international market. In terms of cross-border business cooperation and settlement, the solution simplifies the business processes of enterprises in different countries and time intervals through a unified platform and rules, realizes the coordination and efficient operation of business processes, reduces the complexity and uncertainty of cross-border business, and improves the overall operational efficiency of enterprises.
Through this summit, Techsun successfully presented its latest scientific and technological achievements and solutions to global professionals and set a new benchmark for driving global digital transformation. We believe that the implementation of these innovative technologies and solutions will bring broader development space for global enterprises and help enterprises to succeed in the digital era!
