Managed connector · OMS
Manhattan Active Omni
A managed OMS connector for your SocialHub.AI loyalty program.
The core value of this integration
Manhattan Active Omni activity, on the one verified member.
Bring Manhattan Active Omni order, return and customer data onto the member record, so omnichannel orders fulfilled through Manhattan earn loyalty — and returns claw back — alongside your store and online activity.
What this product is
A quick word on Manhattan Active Omni.
Manhattan Active Omni is a cloud order management system (OMS) from Manhattan Associates. It orchestrates omnichannel orders, fulfillment and returns across stores, warehouses and online — the system that decides how each order is sourced and delivered.
What data the integration syncs
What flows in, and what it powers.
Orders → points
Orders earn points on their total, following your program rules. Each order is counted once, safely, no matter what order its updates happen to arrive in.
Returns → claw-back
A return reverses the points from the original order, in proportion to what was returned.
Customers → members
Manhattan customer records are matched to the loyalty member by your own customer ID or email.
How the integration works
A managed connector — no code to build.
This is a managed connector you set up in-app under Settings → Data Sources — no engineering project, no custom middleware. Your team enters the connection details, checks it, and previews exactly what would land before anything goes live. It runs on the same governed, secure data pipe as every other source, and every record is matched to the right member — orders that arrive twice are only ever counted once.
Where it stands today
In design-partner validation. Manhattan doesn't publish its data definitions, so the order, return and customer details are finalized against your own tenant's mapping document during onboarding — not assumed in advance. Product and inventory sync come later.
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