Enterprise Skill Library: Stop Improvising. Run Your Playbook.

11:47 on a Tuesday night, Maya abandons an $86 cart — and the question is what your AI agent does next. Improvise a coupon and teach her that walking away pays? Flash's answer is the Skills Library: your best play written down as a managed asset — trigger, required Consumer-World-Model state, tool allowlist, exact steps, and hard rules a machine-checkable verifier enforces. A tour of the live Skills console: the governed lifecycle (draft → verified → published, second-person approval, version lineage, deprecation the runtime honors instantly), the 31 built-in skills across six lifecycle stages, then Maya's save end to end — Cart Abandonment Recovery's three-step ladder, where the incentive may only appear at step three, every touch re-reads the timeline, and eval hooks judge the skill on governed metrics, not vibes. Judgment where judgment belongs; rules where rules belong.

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