The Ontology & Agent layer connects the abstractions and lets the Agent decide.
The top layer is where the three abstractions become a decision. A user ontology model links them together, relating a member's inferred intent, their profile and the business truth into one connected picture. That connected context is handed to the AI Agent, which uses it for analysis and decision-making rather than reasoning over disconnected signals.
A user ontology links intent, profile and business truth together, then hands that connected context to the AI Agent for analysis and decisions.
The value is operational, not just technical.
The Agent receives context that is already connected. Instead of joining intent, profile and metrics itself, it reads a coherent model where those relationships are explicit, which makes its analysis and decisions easier to ground and to explain.
Links intent, profile and business truth into one connected ontology model.
Gives the Agent coherent context instead of three separate, unjoined abstractions.
Keeps decision-making grounded in the governed abstractions beneath it.
Makes the relationships behind a decision explicit and easier to audit.
What this layer is responsible for
The ontology model relates each member's intent, profile and business measures.
It draws on the event, tag and metrics abstractions rather than raw records.
The connected context is passed to the AI Agent for analysis and decision-making.
Decisioning stays separate from collection, storage and abstraction responsibilities.
What it makes usable
This is how the layer improves AI decisions.
Without an ontology tying the abstractions together, the Agent has to re-join intent, profile and business signals on its own every time. That makes decisions inconsistent, slow to ground and hard to explain after the fact.
The Agent can consider a member's intent, profile and value together through one connected model.
A recommendation can be traced back to the intent, profile and metric context it was built from.
New abstractions feed the ontology without changing how the Agent consumes context.