For consumer brands
SocialHub.AI empowers consumer brands to understand customers, predict behavior, and orchestrate intelligent actions across owned channels and AI agents—while keeping customer relationships and data under their control.
500,000 welcome credits with a new CWM account
CWM / Harness / Loop Marketing
Understand and predict · Core
Consumer World Model
Understand each customer in one profile — behavior and meaning together — from the CWM workspace, API, or MCP. Predict churn risk, the next purchase, and 12-month value from that customer's own history, and show no score when the history is too thin.
Explore CWM →Orchestrate actions · Runtime
SocialHub Harness
Orchestrate the next intelligent action with governed AI employees and skills. Work stays inside permissions, budgets, and review rules. Harness is available with the enterprise agent runtime.
Explore Harness →Results you measure · Application
Measured outcomes on owned channels
Deliver campaigns, loyalty, and measured outcomes on owned channels: email, SMS, in-app, and store. The same understanding is available in Microsoft Copilot, Claude, and the Loyalty Concierge through governed MCP. SAP Joule is planned on that path. Query warehouse data in place with zero-copy, and export the whole workspace.
Explore Loop Marketing →Observed outcomes inform the next cycle. Model updates depend on data quality and validation. The customer relationship and the data stay with the brand.
Retail and consumer leaders in the Americas, Europe, and Asia-Pacific.
Logos shown for identification of clients, not as a performance endorsement.
Three global American brands — VF Corporation, McDonald's, and General Motors — running customer intelligence at enterprise scale.
40% member growth, with 67% of sales now through brand-owned D2C channels.
Read the evidence →From 5% to 85% member GMV as it scaled to 200M+ members.
Read the evidence →700,000 qualified sales leads in 6 months through a direct-to-consumer community.
Read the evidence →Loop Marketing
Capture what customers do, decide the next action, activate across owned channels, and accumulate loyalty. Each cycle feeds the next, inside goals and guardrails your team sets.
Explore Loop Marketing →Humans set goals & guardrails
Online and in-store events, captured live into one customer profile.
Resolving a register swipe to a member ›
The next action is predicted from a Consumer World Model of your customers.
Spotting churn risk → DEFACTO cut promo cost 20%→7% ›
Journeys across owned channels: email, SMS, app, and store.
Firing the next message in seconds, not days ›
Points, tiers, and a reason to come back — loyalty that feeds the next cycle.
Turning points into points-mall coupons that drive the next purchase ›
The same customer intelligence, pointed at knowing the customer, seeing what they do next, and acting on your channels.
Marketers lose up to 36% of the week manually pulling data across platforms. — Coupler.io / Asana
Online behavior, email and SMS clicks, and in-store events resolve to one profile that CWM can read through the workspace, API, or MCP. — SocialHub.AI
CWM closes the gap between having customer data and understanding the customer.
A 5% lift in retention can raise profits 25–95%. — Bain/Reichheld, via HBR
Those scores are computed from that customer's own history. When the history is too thin, no score is shown. — SocialHub.AI
McDonald’s China grew member GMV from 5% to 85% as it scaled to 200M+ members.
Agents test send times and offers, watch conversions, and re-tune themselves. — SocialHub.AI
Owned channels include email, SMS, in-app, and store. Governed MCP also reaches Microsoft Copilot, Claude, and the Loyalty Concierge. SAP Joule is planned on that same path. — SocialHub.AI
Your team sets the goals and guardrails. Warehouse data can stay in place with zero-copy queries, and the workspace can be exported in full.
5% → 85%
member sales contribution
McDonald’s China (SocialHub client)
85.95%
member repurchase after replacing blanket discounts
DEFACTO (SocialHub client)
>50%
promo spend cut while revenue grew 8%
YATA (SocialHub client)
800+
campaigns a year, one internal team
YATA (SocialHub client)
“Give your team back the hours spent on manual A/B setup and list exports. CWM, Harness, and Loop Marketing run that work from one customer profile — on your channels, inside rules you set.”
Classic benchmarks for context: acquiring a new customer costs 5–25× more than keeping one (HBR, rooted in Bain/Reichheld). Predictions appear only when a customer's own history is sufficient. Warehouse data can stay in place with zero-copy queries, and the whole workspace can be exported.
Customer intelligence tuned to the signals, decisions, and loyalty mechanics of your industry — on owned channels, with the data under your control.
CWM
Create a workspace, explore the console, and connect your customer data. Purchase credits when you need more capacity.
500,000 welcome credits with a new CWM account
Harness + Loop Marketing
See how CWM, Harness, and Loop Marketing fit your customer data, owned channels, and the AI assistants your teams already use.
Book a demo →