Each year, 20–30% of members approach churn — six to nine million people need to be won back, for different reasons: poor service, price sensitivity, or simply moving house. Sending everyone the same coupon does not work. When the Consumer World Model identifies churn risk, it automatically queues members for win-back. Multiple AI employees follow configured Skills and standard operating procedures within their own guardrails, diagnose the reasons, and create one plan per person: autonomously provide care and win-back outreach, hand the case to a person when information is insufficient, or take no action when the member is likely to return anyway. Real product footage follows all three branches; a holdout group measures actual incremental spending. Chinese narration.
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